Shopping

Before You Shop Tips

Your WIC Food Balance shows the foods and the amounts available to your family between specific dates. As you shop and use your WIC foods, your Food Balance will change. Be sure to shop for all of the foods in your WIC Food Balance within the allowed dates.

How do I find my food balance before I shop?

Use the free WIC phone app on your smartphone. ( Apple / Android)
Look at your store receipt from your last shopping trip. (Your receipt shows what you have left in your WIC Food Balance. All family benefits are combined. The receipt shows the last day you can buy the rest of your WIC foods. Your WIC Food Balance will expire at midnight on that day).
Ask a cashier or customer service person at the store to print your WIC Food Balance.
Call the toll free number on the back of your WIC Card, 1-844-4MY-FAMILY or 1-844-469-3264.

How do I know which items are WIC approved?

Use your WIC Authorized Food List Shopping Guide (EN / SP)
The free WIC phone app (Apple / Android), has a scanner that allows you to see in real time if that item is WIC approved.

Your WIC Food Balance to help you choose the right foods.

Lost WIC Card

What happens if I misplace my WIC Card?

Give us a call at 1-888-999-6897 and we will mail you a replacement WIC Card.

What happens if I leave my WIC Card at the store?

First, call the store to see if they can locate your card. If they cannot, give us a call and we will be happy to send you a replacement card.

Purchased Spoiled or Expired Food

What can I do if I recently purchased WIC items that were spoiled?

Bring your receipt and the spoiled item to the Customer Service Desk at the store to request a return or exchange. If you have any issues with this process, please contact us for further assistance.

CA WIC Card Tips

Where can I find the start and end dates of my family’s food benefits?

You can find your benefit dates within your CA WIC App.
If you receive a print out from your WIC office, that paper will let you know of your dates to spend.
Call the toll-free number on the back of your WIC Card, 1-844-469-3264.

Once you know your dates, make sure you add them to your calendar.

Can I share my CA WIC Card pin with anyone?

We recommend you keep your pin safe and only give it out to family members you trust. If you lose benefits because someone bought them without your authorization, we unfortunately can’t add those benefits back onto your card.

What can I do if I forgot my pin number?

Call the toll-free number on the back of your card for help.

Remember, if you enter your pin incorrectly at the store after 4 tries, your WIC Card will be locked and you will not be able to get your WIC foods.

What happens if I have issues at the store?

Ask to speak to a manager to see if they are able to assist you with the issue at hand.

Who can I call if I have issues with the WIC application?

Before You Shop Tips

Your WIC Food Balance shows the foods and the amounts available to your family between specific dates. As you shop and use your WIC foods, your Food Balance will change. Be sure to shop for all of the foods in your WIC Food Balance within the allowed dates.

Use the free WIC phone app on your smartphone. ( Apple / Android)

Look at your store receipt from your last shopping trip. (Your receipt shows what you have left in your WIC Food Balance. All family benefits are combined. The receipt shows the last day you can buy the rest of your WIC foods. Your WIC Food Balance will expire at midnight on that day).

Ask a cashier or customer service person at the store to print your WIC Food Balance.

Call the toll free number on the back of your WIC Card, 1-844-4MY-FAMILY or 1-844-469-3264.

Use your WIC Authorized Food List Shopping Guide (EN / SP)

The free WIC phone app (Apple / Android), has a scanner that allows you to see in real time if that item is WIC approved.