Frequently Asked APPOINTMENT Questions
Can I still complete my appointment if I am feeling ill?
To protect the health of WIC families and staff, we kindly ask you not to come to the WIC office if you or anyone living in your household are feeling ill.
If you have any COVID-19 symptoms, please call 1-888-999-6897 for WIC appointment services. For a list of COVID-19 symptoms, please click here.
Please follow this link to learn about the CDC recommendations for what to do if you are sick.
How do I know if I need to come into the office?
If you or someone in your family is enrolling in WIC or needs to renew WIC services, they may need to come into the office for an in-person appointment.
You will receive a text appointment reminder from us 1-3 days before your appointment to let you know that your appointment will be in-person and a link requesting that you upload your documents.
Please call or text our toll-free number, 1-888-999-6897 for any questions or concerns.
What should I expect for my in-person appointment?
Height and weight are needed for those enrolling in the program or renewing WIC services.
If you or your child(ren) have had height and weight taken by the doctor less than 60 days before your WIC appointment, please use the link provided to upload it or bring it to the WIC office.
If you or your child(ren) have had a hemoglobin or hematocrit test done by your doctor recently, please use the link provided to upload the test results or bring them to the WIC office.
Should I bring my documentation to my in-person appointment?
If you are unable to upload your documents through the link we text to you before your appointment, please bring them with you to the WIC office.
If I missed my call for my appointment, what number do I call to complete my appointment?
If you missed an appointment and we left you a message, please call the number we left you in that message. If we were unable to leave you a message, please contact us at 1-888-999-6897.
Do I need an appointment or can I walk into the office at any time?
We are asking everyone to please schedule an appointment if you need assistance. Walk-ins will be served based on availability.
Please call our toll-free number at 1-888-999-6897 to schedule an appointment or if you still have questions about your in-person appointment at WIC.
Frequently Asked CA WIC CARD Questions
How do I know if I have benefits on my card?
There are 2 ways you can check on your WIC balance:
If you don’t have WIC food benefits on your card, please call or text 1-888-999-6897
How do I replace my WIC Card?
Call us at our main number, 1.888.999.6897 and we will be able to further assist you.
How Do I Check my Food Balance?
If you want to know your Food Balance, there are a couple of ways to find out:
- Call the phone number on the back of your WIC card: 1-844-4MY-FAMILY (1-844-469-3264).
- Use the free CA WIC App on your smartphone. (iPhone) (Android)
- Ask the cashier or customer service desk at the store to print out your WIC Food Balance (Inquiry Receipt).
- Look at your store receipt from your last shopping trip. The last portion of the receipt will show your ending balance and what benefits remain on your WIC Card.
How do I replace my WIC Card?
Contact California WIC Card Customer Service line (844) 469-3264 to setup and/or change PIN. You can also listen to your WIC Benefit balance, transaction history, or report your card lost/stolen/damaged.
Frequently Asked SHOPPING Questions
How can I find a WIC authorized grocery store?
Click here for a directory of WIC approved grocery stores that currently accept the California WIC card.
How do I know if an item of food is WIC authorized?
Use the free CA WIC App to scan your WIC foods before heading to the register. Scanning an item will tell you if it is WIC approved, and if it is a current benefit on your card.
What do I do if I’m having issues at the store?
If you’re having trouble getting your WIC foods at the store, call the CDPH?WIC Family Services line at 1-800-852-5770 for assistance from a live support person.