FAQ’s During COVID-19

WIC Services During COVID-19

San Diego Research Foundation WIC Program

COVID-19 (Coronavirus) NOTICE

Effective March 30, 2020

To all our WIC families:

At SDSU WIC, we are committed to doing our part in minimizing the spread of the Coronavirus, COVID-19. Following the recommendations of the Centers for Disease Control and Prevention (CDC) and CA public health officials to minimize group interactions and maintain social distancing, we have decided to temporarily close all of our SDSU WIC locations to in-person appointments until further notice.

Assistance will continue to be provided for appointments over the phone.

Please be patient with us during these challenging times. Due to limited resources, it may take us longer than usual to reach you. Our staff will attempt to call you within 1-2 business days of your scheduled appointment. We are doing our best to serve all of our WIC families as safely and efficiently as possible. If you do not receive a call within 2 days of your scheduled appointment, please call us at 1-888-999-6897.

NOTICIA COVID-19 (Coronavirus)

Effectivo 30 de Marzo del 2020

A todas nuestras familias de WIC:

En SDSU WIC, estamos comprometidos a hacer nuestra parte para minimizar la propagación del Coronavirus, COVID-19. Siguiendo las recomendaciones de los Centros para el Control y la Prevención de Enfermedades (CDC) y los funcionarios de salud pública de CA, para reducir las interacciones grupales y mantener el distanciamiento social, hemos decidido cerrar temporalmente todas nuestras ubicaciones de SDSU WIC a citas en persona hasta nuevo aviso.

Continuaremos ofreciendo asistencia por medio de citas por teléfono.

En WIC, estamos haciendo todo lo posible para servir a nuestras familias de la manera más segura y eficiente. Les pedimos que sea paciente con nosotros durante estos tiempos difíciles. Debido a recursos limitados, puede llevarnos más tiempo de lo habitual el poder comunicarnos con usted. Nuestro personal de WIC intentará contactarla(o) dentro de 1 a 2 días hábiles de su cita programada. Si no recibe una llamada dentro del tiempo definido, llámenos al 1-888-999-6897.

Updates

Temporary Food Choices During COVID-19

Finding foods in the stores may be challenging at this time. Because of this, CA WIC has TEMPORARILY expanded their list of WIC authorized foods. If you are unable to find your usual WIC foods, check out CDPH WIC’s Website to find more information about the newly added options! While at the store, the best way to find newly allowed WIC foods is to use the UPC Scan feature in the CA WIC App.

Frequently Asked APPOINTMENT Questions

Will we go back to physical appointments in May?

For the time being we are conducting ALL WIC appointments over the phone until further notice. We will inform you with any updates as they are released.

Will I still have my WIC appointment?

Yes, if you were scheduled for an appointment, we will attempt to call you on the day of your appointment.

Are WIC services still being provided at this time?

Yes, we are currently providing WIC services by phone only. All our WIC clinics are closed to in-person appointments.

If you are looking to apply for WIC, please click here.

When will I be receiving a call for my appointment?

We will attempt to call you the day of your appointment, but due to the high call volume and lower staffing, the response time for appointments might be delayed. We appreciate your patience at this time.

What do I need to have ready for my appointment?

Depending on the specific appointment type, you may need different documentation. For certifications please have: proof of income, address, and photo ID, proof of pregnancy (if applicable), immunization records (if applicable) nearby. Our counselors will let you know over the phone what is required for your appointment.

If I missed my call for my appointment, what number do I call to complete my appointment?

If you missed an appointment and we left you a message, please call the number we left you in your message. If we were unable to leave you a message, please contact us at 1-888-999-6897.

Frequently Asked CA WIC CARD Questions

How do I know if I have benefits on my card?

There are 2 ways you can check on your WIC balance:

1. Call the number on the back of your card and you can listen to your balance over the phone.
2. Download the CA WIC App. and you can always see your balance (iPhone)(Android).

How do I replace my WIC Card?

Call us at our main number, 1.888.999.6897 and we will be able to further assist you. After verifying information we will be able to send you a new card through the mail.

Check your WIC Food Balance:

If you want to know your Food Balance, there are a couple of ways to find out:

Call the phone number on the back of your WIC card: 1-844-4MY-FAMILY (1-844-469-3264).
Use the free CA WIC App on your smartphone. (iPhone) (Android)
Ask the cashier or customer service desk at the store to print out your WIC Food Balance (Inquiry Receipt).
Look at your store receipt from your last shopping trip. The last portion of the receipt will show your ending balance and what benefits remain on your WIC Card.

Frequently Asked SHOPPING Questions

Find a Grocery Store

Click here for a directory of WIC approved grocery stores that currently accept the California WIC card.

Check your WIC Food Balance:

If you want to know your Food Balance, there are a couple of ways to find out:

Call the phone number on the back of your WIC card: 1-844-4MY-FAMILY (1-844-469-3264).
Use the free CA WIC App on your smartphone. (iPhone) (Android)
Ask the cashier or customer service desk at the store to print out your WIC Food Balance (Inquiry Receipt).
Look at your store receipt from your last shopping trip. The last portion of the receipt will show your ending balance and what benefits remain on your WIC Card.

Scan as you Shop:

Use the free CA WIC App to scan your WIC foods before heading to the register. Scanning an item will tell you if it is WIC approved, and if it is a current benefit on your card.

If you’re having issues at the store:

If you’re having trouble getting your WIC foods at the store, call the WIC Card Shopper Support line at 1-800-852-5770 for assistance from a live support person from 9:00 am – 5:00 pm Monday through Friday (not including holidays).

Understand Your WIC Foods in Juice Ounces